Apollo optimistic about international patient business


Few in India have such a direct insight into the business of healthcare as Sangita Reddy.

Established in 1983, Apollo Hospitals has grown to be India’s largest hospital chain. It now has 71 hospitals with 12,000 beds. But its strength is that it has a robust presence across the country’s healthcare ecosystem. On top of its hospitals, it has 3,400 pharmacies, 150 diagnostic centres, more than 90 primary care clinics and more than 100 telemedicine centres.

Reddy herself has won plaudit after plaudit. A member of the World Economic Forum, she has honorary degrees (a doctorate from Macquarie University in Australia), she is an honorary consul of Brazil in Hyderabad, appointed by the government of India, and she was elected member of the steering committee on health for the government’s Twelfth Five Year Plan between 2012 and 2017.

Her work goes beyond healthcare too. She continues to promote affordable and sustainable social initiatives via Apollo Reach, which aims to build a string of secondary care hospitals in rural areas across India. And she is also chairman at Apollo Knowledge, an education initiative focused on shaping healthcare human capital for tomorrow. Its best-known ventures are the online learning platform Medvarsity and Apollo MedSkills, indeed the latter is the largest healthcare education platform in India. 

In her interview with HMi she shares her view about how the private healthcare sector in India can work with the government, Apollo’s telemedicine initiatives, and what the post-Covid-19 healthcare landscape might look like in the country.

On the subject of medical tourism, Ms Reddy confirms that it will remain part of Apollo’s future portfolio. She states, “Apollo offers a lot because we provide all kinds of care: high-end care, basic care, and high-quality care at international standards. There is also a tremendous cost-benefit. Just the orientation in terms of our team and personalised care. We track our patient satisfaction levels very carefully. We have a lot to offer in the international market.”

She believes medical travel to India will return. “The next one or two months are going to be tough because people cannot travel”, she said, “but after that, we are very clear. Patients have already been in touch.”

Sangita Reddy will be speaking about the changing face of India in medical travel at the IMTJ Medical Travel Summit 2020, taking place online this year, on 23-24 September.



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