For some years we’ve been gathering feedback from international patients through our Medical Tourism Survey, to help medical tourism destinations, clusters and individual hospitals and clinics to assess how well they are delivering services. Our new Medical Travel Insight now allows our clients benchmark AND improve the service they deliver to international patients.
Most hospitals and clinics make some effort to measure patient satisfaction. There may be a paper-based survey that gets sent to patients following discharge. Perhaps even an online survey. Or, in some healthcare facilities, patients may be given an iPad to submit their views on the patient experience before they leave the hospital.
But are the experiences of international patients explored as well as they could be?
Ask yourself these questions:
For some years, we’ve been exploring the experiences of international patients through our Medical Tourism Survey. The survey gathers information on:
We’ve now taken our approach a stage further to enable medical tourism destinations, clusters and individual hospitals and clinics to assess how well they are delivering services to international patients, benchmark what they do AND identify areas for improvement.
We’ve introduced Medical Travel Insight to help our clients benchmark and improve the service they deliver to international patients.
We use our online survey tool to gather feedback from patients who have come to you for treatment. We gather data on why they travelled, why they chose your destination, what they spent, who funded the treatment, what they liked and what they didn’t like, their satisfaction with pre and post treatment care and communication, and their willingness to recommend the experience to friends. We then deliver a comprehensive report and recommendations for improvement.
The benefits are substantial. Medical Travel Insight enables you to:
As Editor in Chief of International Medical Travel Journal (IMTJ) and a Healthcare Consultant for LaingBuisson, I am one of Europe’s leading experts on private healthcare, medical tourism and cross border healthcare, providing consultancy and research services, and attending and contributing to major conferences across the world on the subject. I am a regular speaker and commentator on medical tourism and the independent healthcare sector.