China’s hospital & clinic rating system grows


The CareVoice started in 2014 as a mobile app for people to review and evaluate healthcare services in China. It now provides tailored software for partnered insurance companies to allow their customers to digitally find services, make insurance claims and track their health.

The Hong Kong launch marks the first step in a wider Asian expansion. China will remain The CareVoice’s research and development hub.

Sebastien Gaudin, CEO and co-founder of The CareVoice says "in the latter half of 2019 we plan to expand into Malaysia, Thailand and Indonesia. Hong Kong is exciting as it is outside the Chinese mainland. If we can succeed in Hong Kong, we can succeed in any other major market. For now, we really want a great presence in Greater China. The aim is to reach 2 million customers in that region by 2019, with Hong Kong expected to contribute up to a fifth of sales within the next 12 to 18 months. The solid trend for privatisation of health care and booming of private medical insurance has been a solid driver for our successful pivot into InsurTech".

Insurance clients include Chubb, AXA Tianping Partners and Ping An Insurance, with a third of its half a million users coming from insurance contracts.

In Hong Kong, the company has secured two leading, but not yet named insurer clients, to be contracted before the end of 2019. Five others are at an advanced stage of negotiations, through a partnership with Axa-owned service provider Inter-Partner Assistance.



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