90% of foreign patients to Korea satisfied

 

In the survey conducted by KHIDI on 1,200 foreign inpatients and outpatients who visited Korea last year from various regions ― including Russia, China, the United States, Japan and the Middle East ― respondents gave an average 90.5 points out of 100 for their satisfaction with the treatments.

The article states that, since the assessment began in 2012, patient satisfaction has been on the increase with grades improving from 88 points in 2012 to 90.5 last year. It says that foreign patients were especially highly satisfied with medical and non-medical services, as well as convenience in registration, payment system and medical coordination.

The results also pointed out the need for improvement in terms of hospitals' lack of detailed explanation of medical bills and doctors' insufficient explanation about their medical problems before and after treatment.

The survey also showed that 93.3% of surveyed patients said they would be willing to return to Korea for medical services, and 94.8% said they will recommend their friends or family to receive treatment here.

The article quotes a ministry official saying: "About 320,000 foreigners visited Korea for medical services in 2017. We will continue to work to improve services through consultations with hospital staff".

For a more detailed analysis of the medical travel sector in Korea, visit the IMTJ Country Profile.

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