New GBAC and GHA accreditation programme


The collaboration between GBAC and GHA for hotel accreditation is designed to use each organisation’s strengths to benefit travellers by:

Providing a third-party survey review and trusted joint GBAC STAR/GHA seal to accredited hotels that builds trust, confidence, and comfort for medical travel and wellness guests.

Assisting medical travel and wellness guests to understand and use appropriate safety protocols for travel and accommodation prior to and post travel, as well as during treatment.

Assuring guests that the hotel has been cleaned and disinfected to the highest standards.

Providing assurance to medical travellers and wellness guests that the hotel meets the cultural, dietary, religious, disabled access, and other unique needs of the guests/patients.

Instilling peace of mind that proper cleaning is a management priority.

Ensuring protocols are in place to manage medical emergencies of medical travel and wellness.

Increasing the confidence of medical travel and wellness guests in selecting an infectious disease-free hotel, and to feel comfortable during their stay.

Karen Timmons of GHA says; “Hotel accommodation is an important component of the medical travel and wellness guest experience. Medical travellers and their companions often spend more time at a hotel than at the hospital or clinic. As travel resumes hotels seeking to target these tourism markets must provide assurance and peace of mind to prospective guests that the property complies with recognised industry-wide hotel cleaning and sanitation standards, as well as customer experience and safety protocols specific to the needs and expectations of medical travel and wellness guests.”

The performance-based GBAC STAR Facility Accreditation Programme enables facilities to create and maintain an effective cleaning, disinfection, and infectious disease prevention programme.

To achieve GBAC STAR accreditation, facilities must demonstrate compliance with the programme’s requirements and place responsibility for facilities to demonstrate that appropriate cleaning; disinfection: and infectious disease prevention work practices, protocols, procedures, and systems have been established and implemented.



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