TEMOS offers dental clinic accreditation and partners with Trent Accreditation Scheme


German based international hospital accreditor Temos has been quietly expanding the range of services it offers, the partners it works with and the number of international hospitals accredited by it. Late in 2009 it launched Temos Dental.

Dental tourism is one of the most developing fields in medical tourism. The competition is high and the quality of dental treatment is very different, and not always as it should be. In the dental tourism market the assessment of quality, patient safety as well as patient satisfaction, guaranteed pre- and after-treatment and cost-effectiveness are important issues for all involved parties.

Dr. Claudia Mika of Temos explains. “ We developed the system together with several German medical services, health insurers, dentists and experts in quality management. The system is ready and we have started negotiating with several dentists/dental clinics about an accreditation. Temos Dental is not a standard or a norm like ISO 9001 or JCI which has to be implemented 1:1 and ignoring own- often even better because developed over years- internal QM approaches. It is an assessment and validation of the existing quality and supports optimization individually for the clinic/practice in the frame of the on-site visit and the reporting. If the existing system is an ISO or JCI, this is OK and we do accept but will of course check that. Our experience shows that there is in 100 % of the hospitals we visited, and which are accredited by others, potential for optimization. Our philosophy is that you need to include different cultures, different mentalities and national norms and laws that result in different realization of quality management. We developed the system with German experts but due to the international focus with some space for flexibility for our partners. That means, there is no negotiation with the hospitals and clinics about our quality criteria to be met to pass and to receive the certificate. But our experience is that the compliance is much higher when we work together with the staff and management on existing quality approaches than to force people into implementing a completely new system. For me it has been important to develop a practical approach which is of use for the assessed facility and which is lived after we have left the facility and not remembered again shortly before the next assessment. What is unique for Temos Dental is that we are also checking the pre- and after-treatment processes, billing, and innovative approaches like telemedicine. “

TEMOS and Trent Accreditation Scheme, the UK based international accreditation organization, have agreed to partner on various projects. The first project is focusing on the certification and validation of dental facilities. Elizabeth Brownhill from Trents explains, “We have reached an agreement with Temos that we will do some joint work on dental clinic accreditation. We have standards for dental clinics. Temos has a similar developmental philosophy to us, so will test out joint working using our standards and joint survey.”

Trent is preparing to undertake the next round of surveys of private hospitals in Hong Kong and welcome a new member to the scheme, the Hong Kong Anti-cancer Society Jockey Club Cancer Rehabilitation Centre. The other hospitals in the scheme in Hong Kong are Canossa, Evangel, Hong Kong Adventist, Hong Kong Baptist, Hong Kong Sanatorium, Matilda, Precious Blood, St. Paul's, St. Teresa's, Tsuen Wan Adventist, and Union. Hospitals in Cyprus, Malta and the Philippines are also undergoing accreditation.



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