A first look at the Medical Tourist Survey 2019

 

At the IMTJ Medical Travel Summit 2019, attendees agreed that delivering an outstanding international patient experience requires a better understanding of the views of past patients.

The first edition of the IMTJ Medical Tourist Survey from LaingBuisson highlights the positive experiences of patients who have opted to travel abroad for treatment. In a survey of over 1,000 medical tourists, nine out of ten would recommend treatment abroad to a relative or friend.

The IMTJ Medical Tourist Survey 2019 provides insight into the nature of medical tourists – who they are, where they are from, why they travel, what they spend and what they think of the customer and patient experience. It highlights the diverse nature of the market – a complex mix of market niches with differing motivations and influencing factors – and the good and bad aspects of the international patient experience.

The Survey collected quantitative and qualitative data on the patient experiences of over 1,000 medical tourists who travelled abroad for treatments such as cosmetic surgery, dental treatment, infertility treatment, and orthopaedic surgery. 35% of the survey respondents were from the UK.

Listen to IMTJ Editor-in-Chief, Keith Pollard in his opening speech at the IMTJ Medical Travel Summit 2019 in Berlin, Germany where he highlights some of the research findings from this report.

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